Fixing PAYE

Debugging the installation of my HMRC PAYE software wasn’t something I planned for my Saturday evening. But with the first payment of the new tax year due next week I thought I’d make a quick submission to get it out of the way before the bank holiday. But the transition to the new year didn’t go as smoothly as it could have.

The PC I use for administration of my PAYE software is running a 64 bit Trisquel Linux OS. On running the software it advised me to upgrade. However, after the upgrade, the software failed to open. Fortunately I had a backup, so I wasn’t overly worried. But I’d rather get it running again than attempt to restore it from a backup on another machine or OS.

Running the software from the command line produced a long list of django python errors, culminating in:

File "/home/teamcity/BuildAgent/work/92574102faf30229/src-copy/django/db/backends/sqlite3/base.py", line 35, in
django.core.exceptions.ImproperlyConfigured: Error loading either pysqlite2 or sqlite3 modules (tried in that order): libsqlite3.so.0: cannot open shared object file: No such file or directory

It seems that this upgrade of the HMRC software was now relying on a new library. I tried a number of library installations, but nothing seemed to satisfy the program. Then I vaguely recalled having to install some 32 bit library files to get it running initially. So with a little guesswork I was able to identify the missing library and install it:

sudo apt-get install libsqlite3-0:i386

If you use a 64 bit Linux to do your PAYE with HMRC software, and you’re getting a failure after upgrading, maybe the above will do the trick for you too.

5 Replies to “Fixing PAYE”

  1. Many thanks for posting this solution Paul, the failure after update caught me out too. Not that I was too surprised, it’s been a bumpy ride using the Basic PAYE Tools on Linux.

    I don’t like to benefit from my own tardiness but I’m mighty grateful you’re on top of your payroll!

    I’ll email HMRC, in case they need to update their guide.

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